1. Order Processing
- All orders are processed within 1–2 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an order confirmation email shortly after placing your order.
2. Shipping Destinations
We ship to most countries and regions worldwide. If your location is not available at checkout, please contact support@dreazu.com to confirm delivery options.
3. Shipping Time & Cost
- Shipping cost is calculated automatically at checkout based on your location, package weight and shipping method.
- Standard shipping: Estimated 7–15 business days after dispatch
- Expedited shipping: Estimated 3–7 business days after dispatch Please note: Delivery times are estimates and may be delayed by customs clearance, weather conditions, holidays or other factors beyond our control.
4. Tracking Information
Once your order is shipped, we will send a shipping confirmation email with a tracking number and tracking link. You can use it to check the delivery status at any time.
5. Customs & Import Duties
International orders may be subject to import duties, taxes or customs fees levied by the destination country. These charges are the sole responsibility of the buyer. We have no control over customs policies and cannot predict the exact amount.
6. Damaged or Missing Packages
- If your package arrives damaged, please contact us within 7 days of delivery with photos of the packaging and product.
- If your package is lost in transit, please contact our customer service team. We will assist you in filing a claim with the carrier and arrange a reshipment or refund according to the situation.
7. Contact Us
For any shipping-related questions, email us at: support@dreazu.com